Frequently Asked Questions

Customisation

Do you offer custom-made rugs?

What is the process for a custom rug?

Can I share my own design for customization?

Can I customize a specific design from Studio Abrash?

What is the lead time for a custom rug?

What materials and techniques are available for custom rugs?

Can I request a sample before finalizing my custom rug order?

What is your return policy for custom rugs?

Can I request samples before placing an order?

Shipping & Delivery

Do you ship across India?

How long will my order take to arrive?

Can I track my rug shipment?

What should I do if my rug arrives damaged?

When does the production/shipment timeline begin?

Do you ship internationally?

What are International Shipping charges?

Can delays occur in delivery?

Do you offer expedited shipping options?

Returns & Exchanges

Do you accept returns or exchanges?

How do I initiate a return?

Order Cancellation

How can I cancel my order?

Is there a time limit for canceling my order?

Will I be charged a fee for cancelling my order?

How will I know if my order cancellation was successful?

How long does it take to process a refund for a cancelled order?

Can I cancel a part of my order?

Payments

What payment methods do you accept?

Can I use multiple payment methods for one order?

When will my card be charged?

What should I do if my payment is declined?

How can I get a receipt for my purchase?

Are prices inclusive of taxes and duties?

Are there any additional fees or charges?

Can I change my payment method after placing an order?

Is full payment required in advance?

Product & Care

What materials do you use?

How should I clean my rug regularly?

Do you provide cleaning service?

How often should I rotate my rug?

Can sunlight damage my rug?

What should I do if I notice loose threads?

What do I do if I notice shedding?

Do I need a rug pad?

What is the best way to handle spills?

Are viscose rugs difficult to maintain?

Should I opt for professional cleaning?

How should I store my rug when not in use?

Privacy & Data

How is my personal information used?

Is my payment information secure?

Terms & General Information

Can colours vary from what I see online?

What happens if I provide incorrect delivery details?

Do you offer installation services?